Source: kikuo / PIXTA(ピクスタ) Twitter Thread Spells Out Small But Pleasant Surprise Conveniences Taken For Granted In Japan 2018-02-19 Mon 2018-02-19 Mon Japan is often lauded for its social custom of omotenashi, or sense of hospitality and concern towards customers. And while far from perfect (look no further than complaints about limitless bureaucracy and sometimes rigid manual-based formality), there's no doubt that the Japanese service industry is rooted in efforts towards streamlined convenience and a maximum quality experience for customers, even to the point of perhaps occasionally going overboard. But rather than more pronounced differences, it is often the small manifestations of this hospitality that make the biggest impact on visitors from overseas. While many are small enough to go unnoticed, typographer and designer Marcin Wichary's recent trip to Japan has resulted in this Twitter thread full of observations of some mundane, but incredibly convenient pleasantries in Japan. A rather simple distinction, but very helpful if you haven't gotten familiar with Japanese currency yet. 22. All the vending machines I used so far (three) used lights to show me what I could afford after putting in money. pic.twitter.com/h88FLevp8f— Marcin Wichary (@mwichary) 2018年2月1日 Not available in every station, but having the arriving position of your train car, as well as direction of ultimate directions and exits all visually illustrated for you can really save some time in the busier labyrinths of Tokyo's larger stations. 5. The (Tokyo) subway shows an animation as you arrive at a stop, with the position of your car and a diagram of the station. It feels garish, but really useful. pic.twitter.com/EIelvaxUVo— Marcin Wichary (@mwichary) 2018年2月1日 As well as recommendations on what seat to reserve. 256. Even a train ticket machine will allow you to reserve a seat. Here, the UI actually tells you which car is the least occupied at any given moment, which is super thoughtful. pic.twitter.com/iXterBU0nw— Marcin Wichary (@mwichary) 2018年2月17日 No reason to juggle groceries and umbrellas while sorting out money. 69. This ATM has a hook where you can hang your groceries or bags for the duration of the interaction.Nice. pic.twitter.com/7qCCIkQmYc— Marcin Wichary (@mwichary) 2018年2月3日 Be mindful of calories while taking the stairs. 76. Walking up the stairs is good for you! pic.twitter.com/zBGp4uUDzN— Marcin Wichary (@mwichary) 2018年2月3日 Then put them back one with riceballs that come with a 3 step instruction guide on how to open them correctly. 232. Someone told me “Have you tried the genius that is onigiri packaging? The nori seaweed isn’t touching the rice, but 1-2-3 you pull away the wrapper and then it is! Fascinating.”I tested it out and indeed! Alchemy. pic.twitter.com/PP9Ihs1GvF— Marcin Wichary (@mwichary) 2018年2月17日 As most inns, staff will align your shoes for an easy departure. 233. In shoes-off places, someone would always rotate shoes so that they’d face the outside. (In one traditional hotel, the shoes even came with labels for room names.) pic.twitter.com/uBHIagGC4e— Marcin Wichary (@mwichary) 2018年2月17日 Often found in restaurants, luggage containers to keep your goods from coming in contact with the ground. 111. A nice bit of thoughtfulness: a box in front of the VR machine where you can stash your things as you’re playing. pic.twitter.com/fPJOviP7tP— Marcin Wichary (@mwichary) 2018年2月4日 Lately, railway companies have taken to PSA campaigns to encourage better train-riding etiquette. 60. Manspreading: A global epidemic. :·/ pic.twitter.com/2A2cReIqH6— Marcin Wichary (@mwichary) 2018年2月3日 And audio aides for vision-imparied people who need to use stairs and escalators. (Yellow Tactile Ground Surface Indicators are also available to help blind people find their way around public areas more smoothly.) 52. I heard a loop of birds chirping in various places in a big subway station. (Sorry for the shoddy video.) It didn’t add up then, but I read now it’s a guide for vision-impaired people, telling them about the beginnings of escalators leading towards the exits. pic.twitter.com/rzQiw74zQO— Marcin Wichary (@mwichary) 2018年2月2日 Of course, it wouldn't be fair to brand these considerations towards customers are uniquely Japanese, and it is very likely that Wichary's background in design allowed him to appreciate these accommodations in particular. However, the thread, which contains over 200 fascinating observations, illustrates a sensitivity towards intuitive interfaces, language assistance, and overall customer assistance that are often taken for granted in Japan. While it may not be the same of everyone's experience in Japan, Wichary's Twitter details the small considerations that often add up to an overall pleasant stay, even with something as simple as an elevator ride. 113. I’m not really here, but I was just on an elevator ride so scenic I just couldn’t not share it with you. (Still in Tokyo.) pic.twitter.com/aRje044g6Z— Marcin Wichary (@mwichary) 2018年2月5日 By - grape Japan editorial staff. Source:kikuo / PIXTA(ピクスタ) / @mwichary Tags: convenience / Design / Hospitality / Japan / Omotenashi / Service / Society / Trains / Twitter grape Japan Culture Twitter Thread Spells Out Small But Pleasant Surprise Conveniences Taken For Granted In Japan Related Article Curious “Shiba Inu Sticking Their Heads Through Walls” Bath Towel Set Gives You A Patiently Waiting Shower Buddy Virtual Pocky Factory Tour Will Make You Want A Box Of Pocky Right Now Sneaker artist turns Japanese snack packaging into awesome vintage footwear Dog Lost In Typhoon Chaos Reunited With Owner Commute In Style To Cherry Blossom Viewing Parties With Tokyo’s New Sakura Train You Can Still Get Beautiful Ghibli-Themed Message Cards From The Studio Ghibli Exhibition!